All order are send with a tracking number, to guarantee you shipping has been process and it is on your way.
When you place an order in Alma Studio, the shipping costs are added to the final price of your order, since the system calculates the delivery costs depending on the shipping address and automatically modifies them when adding products or changing the quantities. You will be able to see all the prices in your shopping cart before confirming the order: the chosen products, their availability, the shipping cost and possible commissions and taxes. It is very important that before clicking on the "Place my order" button you check that all the contents of the cart are correct (products, quantity, etc.) as well as the personal information.
To cancel an order it is advisable to call our contact telephone number, to give it the highest priority and thus be able to cancel the delivery process before it starts. In addition, you must send an e-mail within 6 hours of having placed the order to contacto@almastudiobcn.com notifying the urgent cancellation of the order.
Los gastos de envío varían en función de la dirección de entrega, el peso y el volumen total de los productos solicitados.
What company is in charge of getting my order to its destination?
At Alma Studio we have DHL Parcel Iberia that will deliver your product to its destination in perfect condition. This company has a service with ISO Quality and Environment Certificates: ISO 9001 / ISO 14001
How will you send my product?
The sheets are shipped wrapped in manila paper inside a recycled cardboard tube that will protect your Print from external damage. They are sent via DHL both within Spain and abroad. While you are ordering, you can check if shipments are made to your country.
Will I be able to track the order?
Yes, you can track your order via DHL using your order number (shipping ID)
How do I know if you received my order?
We will send you a confirmation e-mail as soon as the order has been completed. If you do not receive this confirmation email within 6 hours please contact us via email at contacto@almastudio.com
